In order to access the Service, you are required to provide User ID, Password, social security number or tax ID number, account number and email address.
If our internet banking system is not available for any reason, you can contact us during our regular business hours at 1-888-MYWOORI (699-6674) for assistance.
You will find more information in the Terms and Conditions of the Bill Payment Service once you enroll for the Service.
If a payment instruction identifies a payee or a bank by name and account or other identifying number, we and other financial institutions may process the transaction solely on the basis of the number, even if it identifies a different person or entity from what is indicated in the instruction. We have no obligation to identify and investigate discrepancies between names and numbers.
Payments and transfers from savings accounts and money market deposit accounts are limited by law and your deposit account agreement with us. You may only make up to 6 withdrawals and/or transfers each month by check (for accounts with check privileges), preauthorized or automatic transfer (e.g., automatic payments to an insurance company), draft, point-of-sale debit card, telephone and/or Internet Banking. We may refuse to permit a Service transaction at any time and without prior notice if we believe it may violate applicable law. See your deposit account agreement for further details.
We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time that it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. For errors involving new accounts, we may take up to 90 days to investigate your complaint or question, and up to 20 business days to credit your account for the amount you think is in error.
We will tell you the results within 3 business days after completing our investigation. If we conclude that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
Note: Some elements of our Service may not be available at all times. We may make additional features and services available from time to time.
To the extent permitted by law or regulation, we hereby disclaim all other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose, and in no event shall we be liable for any special indirect, incidental, or consequential damages whatsoever resulting from the use of the e-Statement service, including any loss or misuse of data, whether or not you are advised of the possibility of such loss or damage.
This Online Service E-Sign Disclosure and Consent ("Disclosure"), applies to all Communications for those products, services and Accounts offered or accessible through the Online Service, or a mobile application or mobile website used to access the Online Service. Please note that consenting to receive Communications under this Disclosure will not automatically enroll you in E-Statement Services.
You agree that we may provide you with any Communications in electronic format, and that we may discontinue sending paper Communications to you, unless and until you withdraw your consent as described below. Your consent to receive electronic Communications and transactions includes, but is not limited to:
Your consent to receive electronic Communications does not automatically enroll you in E-Statement Services. You must separately confirm that you would like to stop receiving paper account statements by U.S. Mail.
All Communications that we provide to you in electronic form will be provided by one or more of the following methods: (1) via-email, (2) by access to a website, including our mobile websites, that we will designate in an e-mail notice we send to you at the time the information is available, (3) to the extent permissible by law, by access to a web site, including our mobile websites, that we will generally designate in advance for such purpose, (4) via our mobile applications, or (5) by requesting you download a PDF file containing the Communication.
You have the right to withdraw your consent to receive Communications in electronic form at any time by contacting us at 1-888-699-6674, or changing your delivery preferences within the Online Service. However, such withdrawal of consent may result in the termination of:
If you are receiving E-statements, the termination will cause paper statements to be mailed to you via the U.S. Postal Service or other courier. Depending on the specific Woori America Bank Product, if you withdraw consent we may charge higher or additional fees for that product or for services related to it. Please refer to the applicable agreement for any fee that may apply.
It is your responsibility to provide us with true, accurate and complete e-mail address, contact, and other information related to this Disclosure and your Account(s), and to maintain and update promptly any changes in this information. You can update information (such as your e-mail address) through the Online Service or by contacting us at 1-888-699-6674.
In order to access, view, and retain electronic Communications from us, you must have:
You should not expect to receive a paper copy of any Communication, unless you request it or we otherwise deem it appropriate to do so. You can obtain a paper copy of an electronic Communication by printing it yourself or by requesting that we mail you a paper copy, provided that such request is made within a reasonable time after we first provided the electronic Communication to you. To request a paper copy, contact us by telephone, or by logging in to the Online Service and send a request using your Secure Inbox. We may charge you a reasonable service fee for the delivery of paper copies of any Communication provided to you electronically pursuant to this authorization. We reserve the right, but assume no obligation; to provide a paper (instead of electronic) copy of any Communication that you have authorized us to provide electronically.
All communications in either electronic or paper format from us to you will be considered "in writing." You should print or download for your records a copy of this Disclosure and any other communication that is important to you.
You acknowledge and agree that your consent to electronic Communications is being provided in connection with a transaction affecting interstate commerce that is subject to the federal Electronic Signatures in Global and National Commerce Act (the "Act"), and that you and we both intend that the Act apply to the fullest extent possible to validate our ability to conduct business with you by electronic means.
We reserve the right, in our sole discretion, to discontinue the provision of your electronic Communications, or to terminate or change the terms and conditions on which we provide electronic Communications. We will provide you with notice of any such termination or change as required by law.
Each account owner is able to provide an e-mail address for the account in connection with each owner's consent to receive electronic communications. Only one account owner's authorization is required to enroll in Paperless Statements (eStatement).
By providing your consent, you are also confirming that you have the hardware and software described above, that you are able to receive and review electronic records, and that you have an active email account. You are also confirming that you are authorized to, and do, consent on behalf of all the other account owners, authorized signers, authorized representatives, delegates, product owners and/or service users identified with your Woori America Bank products.
I have read, understand and agree to be bound by the terms and conditions described above.